Effective Date: 20-March-2026
About This Privacy Policy
SIERRA ODC Private Limited (“SIERRA”, “we”, “our”, or “us”) provides eFACiLiTY®, a software platform designed to support facility and workplace operations.
We are committed to protecting the privacy of individuals who use eFACiLiTY®. This Privacy Policy explains how we collect, use, and safeguard information when you use the platform, as well as the choices and controls available to you.
By accessing or using eFACiLiTY®, you acknowledge that you have read and understood this Privacy Policy.
Your Data, Your Control
- You retain full ownership of your data at all times
- Your data is securely hosted on Microsoft Azure (India region)
- Access is restricted, monitored, and auditable
- You can export or request deletion of your data whenever required
Our Commitment to Your Privacy
At SIERRA, eFACiLiTY® is built to support reliable facility and workplace operations while ensuring your data remains secure and under your control.
This Privacy Policy explains how information is handled when you use eFACiLiTY® and the control you have over your data.
Privacy and security are built into eFACiLiTY® by design—not added later.
How This Benefits You
Using eFACiLiTY® enables:
- Clear visibility and governance over your organisation’s operational data
- Simplified audit readiness through clear access controls and traceability
- Reduced risk through controlled and monitored data access
- Secure handling of information aligned with global standards
- Clear visibility into how your data is managed and protected
Information We Collect
We collect only the information necessary to operate and improve the service.
Personal Information
- Name
- Email address
- Phone number
- Information you choose to provide
Technical Information
- IP address
- Device and browser details
- System usage data
This information is collected through direct interactions and system-generated logs.
How We Use Your Information
Your information is used to:
- Deliver and maintain eFACiLiTY®
- Improve system functionality and performance
- Provide support and respond to requests
- Communicate important service updates
- Ensure system security and reliability
We do not use your data for purposes unrelated to the service.
Data Ownership and Processing
- Your organisation retains full ownership of all data
- eFACiLiTY® acts only as a data processor
- Data is processed only to provide and improve the service
Hosting and Data Location
- eFACiLiTY® is hosted on Microsoft Azure, with primary deployment in the Central India region
- Based on customer requirements and geographical considerations, deployments may utilize additional regions to support redundancy and compliance
- We offer country-specific database and file storage hosting to align with local data residency regulations and customer needs
How We Protect Your Data
We implement a combination of technical and organisational controls to safeguard your data from unauthorised access, disclosure, alteration, or loss.
These include:
- Access Control: Role-based access ensures that only authorised users can access specific data
- Encryption: Data is protected during storage and transmission using industry-standard encryption methods
- Secure Communication: All interactions with eFACiLiTY® are secured over HTTPS
- Monitoring and Testing: Regular security assessments and monitoring help identify and address potential risks
Our security practices are aligned with internationally recognised standards, including ISO 27001 and SOC 2.
While we take strong measures to protect your data, no system can guarantee absolute security.
Data Lifecycle Management
Your data is managed responsibly across its lifecycle:
- Collection: Limited to what is necessary
- Usage: Restricted to authorised purposes
- Storage: Secured with controlled access
- Monitoring: Logged for accountability
- Deletion: Performed securely after obligations are met
Data Retention and Deletion
- Data is retained only as required for operational, contractual, and compliance needs
- Backup data is maintained for a defined period to ensure continuity
- Upon contract completion, data is handled as per agreed terms
- Data is securely deleted after fulfillment of obligations
Data Access and Portability
You have direct control over your data:
- Configure user roles and access permissions
- Access and review your data at any time
- Export your data whenever required
- Request correction or deletion of data
Incident Response
We maintain a structured process to manage security incidents.
In the event of an incident:
- Issues are identified and contained promptly
- Actions are taken in line with legal and contractual obligations
- Corrective measures are implemented to prevent recurrence
Sharing of Information
We do not share your data except in the following cases:
- When required by law or regulatory authorities
- To protect system security and integrity
- With your consent
- As part of organisational changes such as mergers or acquisitions
Third-Party Services
We use trusted third-party services to support operations, including:
- Cloud infrastructure (Microsoft Azure)
- System analytics and performance monitoring
- Communication and support tools
These providers:
- Are selected based on strict evaluation criteria
- Follow appropriate data protection practices
- Access data only as necessary to perform their function
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions
- Improve usability
- Understand system usage patterns
You can manage cookie preferences through your browser settings.
Your Rights
Depending on applicable laws, you may have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Restrict or object to processing
- Request transfer of your data
If you are located in the European Union (EU) or European Economic Area (EEA), these rights are provided under the General Data Protection Regulation (GDPR).
Requests can be made using the contact details below.
Children’s Privacy
eFACiLiTY® is not intended for individuals under 13 years of age. We do not knowingly collect data from children.
Changes to This Policy
This Privacy Policy may be updated from time to time. Updates will be published on this page.
Contact Us
For privacy-related questions or requests:
Email: info@efacility.in
Requests are handled in line with internal support and compliance processes.
