Instant Feedback System
High-traffic facilities across the USA—airports, malls, hospitals, and corporate offices—often struggle to capture timely, actionable feedback, especially in shared spaces like restrooms, lounges, and cafeterias. Users may hesitate to report issues because the process feels unclear or time-consuming, leading to unreported problems that escalate, cost more to fix, and hurt occupant satisfaction.
eFACiLiTY® Instant Feedback System helps US facility managers significantly enhance the quality of their services while saving manpower costs and enhancing occupant experience.
Instant Feedback with Touch-panels/Kiosks
Good looking wall-mounted touch-panels/kiosks can be installed in areas like toilets, cafeterias, workspaces, lobby and other common areas which can display
Instant Feedback with Smart IoT
One-touch feedback or service calls/requests/problem recording can be achieved by installing Smart IoT buttons at various locations in the facility like inside the toilets, cafeteria serving areas, workspaces, etc.
Instant Feedback with QR-code Posters
eFACiLiTY® also has provisions to create good looking location-specific Graphic Posters with QR codes. These posters can be pasted in all areas of the facility to
The eFACiLiTY® Instant Feedback System helps US facility managers to significantly enhance the quality of their services while saving manpower costs and enhancing occupant experience.
Key Benefits
Quick & Effortless Feedback Capture
Capture feedback instantly and effortlessly through interactive kiosks, QR code-enabled forms, and mobile-friendly interfaces. With a simple, one-tap experience, users are more likely to respond, helping facilities collect more feedback, faster and gain real-time insights to improve service quality.
Seamless Helpdesk Integration for Instant Resolution
Fully integrated with the eFACiLiTY® Helpdesk & Knowledgebase, every feedback submission instantly creates a service request and corresponding work order. Tasks are automatically assigned, tracked, and resolved—eliminating delays, ensuring accountability, and boosting user confidence.
Scheduled Surveys for Ongoing Feedback
Conduct periodic surveys to actively gather insights from occupants and tenants. Monitor satisfaction trends, identify improvement opportunities, and make informed decisions for long-term service quality.
Real-Time Visibility for Proactive Action
Live dashboards and automated alerts gives your team immediate access to submitted feedback, enabling quick decisions and faster resolutions.
Actionable Insights from Recurring Patterns
View categorized feedback and recurring issues to pinpoint common problems, allocate resources effectively, and raise service standards.
Multi-Channel Engagement for Better Reach
Allow users to provide feedback via kiosks, web links, mobile apps, and QR codes—making participation simple and accessible across locations.
Enhanced Brand Reputation and User Trust
Timely responses prevent service lapses, protecting your brand’s image and building long-term trust with occupants and tenants.
Instant Feedback System – Key Features for US Facilities
Collect Instant Feedback via Wall-display Panels / Tablets / Kiosks / Smart IoT Buttons / QR-Codes etc.
Templates with user-definable texts, questions, feedback ratings and background images based on location & feedback
Optional Access Card or NFC / Smart Phone authentication for getting user information
Instant Email / SMS / WhatsApp notifications on receipt of negative/positive feedback
Site / Area / Location / Facility Type specific feedback configurations
Capture general feedback and complaints at retail outlets, showrooms, service centres, banks, visitor lobbies, etc.
Feedback analytics via dashboards based on the average rating of all feedbacks and transactional reports
Monitor the workflow of managing poor feedback and issues reported till the corrective actions are fully completed within the defined SLA
SLA monitoring and corrective action updates to the requestor through helpdesk integration
eFACiLiTY® Smart Facility App
eFACiLiTY® Instant Feedback Kiosk App
Designed to maximize occupant response rates across US facilities, gather insights into facility users' overall experience for making more informed decisions!
Attractive and easy-to-use interface
Employee Access Card/NFC-Smart Phone integration
Set up location-specific (washrooms, cafeteria, reception, etc.) feedback questions
Auto-create helpdesk calls against feedbacks registered for quick actions
Reduce operational/maintenance costs through instant corrective action for faulty equipment
End-users/occupants can leave comments against negative feedback provided
Real-time feedback dashboard
See how leading enterprises manage facilities with eFACiLiTY®
Book A DemoFeatured Case Studies
View All →
NEOM, Saudi Arabia’s visionary government project, leverages eFACiLiTY® IWMS & CAFM to enhance facility management for its construction labour camp in Community Village 3
Indospace, India’s largest logistics real estate developers streamlines its facility management across 20+ locations with eFACiLiTY®
